Terms of service
1. Who we are
Fair Flight Claim is a private claims-management service operated by Alberto Bernal Duplat from Colombia. Contact: [email protected].
We are not an airline, a government agency or a law firm in Canada, the United States, the United Kingdom or the European Union. We do not give legal advice in those places and we do not represent you in court.
2. What the service is
We review your flight, tell you whether it appears to qualify for compensation under Regulation (EC) No 261/2004, the UK's equivalent rules or Canada's Air Passenger Protection Regulations, prepare and send the claim to the airline in your name, follow it up. Where the airline refuses or does not answer and a free national enforcement body or dispute-resolution scheme is available to you, we submit the complaint to it or, where that body only accepts complaints from the passenger, prepare it for you to sign and send.
For baggage that is lost, delayed or damaged, we prepare and pursue a claim under the Montreal Convention in the same way.
We cannot promise that an airline will pay. The decision belongs to the airline or to the body that reviews the complaint.
3. Your authorization
Before we contact the airline you sign an authorization that lets us act for you on that claim only. You can withdraw it at any time by email.
4. Fees
- Option A, pay today: US$69 per passenger (£49 or €59 if you pay in pounds or euros), paid once before we file. You keep all compensation the airline pays.
- Option B, pay if you win: nothing in advance. If the airline pays compensation on the claim, our fee is 25% of the amount paid, due within 14 days of the day you receive it. If no compensation is paid, there is no fee.
- Flights to, from or within Canada: a flat fee of CA$59 per passenger, paid once before we file. Option B is not offered for these flights.
- Baggage claims: a flat fee per claim of US$69, £49, €59 or CA$59, paid once before we file.
You choose the option after we confirm that the flight appears to qualify. There are no other charges. If you accept a voucher, miles or another benefit from the airline in place of cash, the Option B fee is 25% of its stated value.
5. What we need from you
- Accurate information about the flight and the passengers.
- Your booking confirmation or boarding pass, and a photo ID for each passenger.
- To tell us promptly if the airline contacts you or pays you directly, and not to pursue the same claim through another company while we are handling it.
6. Payment by the airline
We ask the airline to pay the compensation directly to you. We do not hold your money.
7. Ending the service
You may end the service at any time by email. If you end it after the claim has been filed, Option A fees are not refunded, and under Option B the fee still applies if the airline later pays on the claim we filed. Refunds are described in the refund policy.
8. Liability
We are responsible for carrying out the service with reasonable care. We are not responsible for an airline's or an authority's decision, or for losses caused by inaccurate information supplied to us. Nothing here limits rights that the consumer law of your country of residence gives you and that cannot be waived.
9. Governing law
These terms are governed by the laws of Colombia, without removing any mandatory consumer protection of the country where you live.