Privacy notice
What we collect
Your name, email and phone number if you write on WhatsApp; your flight details; your booking confirmation or boarding pass; a copy of a photo ID for each passenger; and the messages you exchange with us.
Why we use it
Only to review your flight, file and pursue your claim, answer you, keep the records the law requires, and collect our fee. We do not sell your data, and we do not use the details of your claim for advertising.
Who receives it
The airline that operated your flight and, if the claim is escalated, the national enforcement body or dispute-resolution scheme that reviews it. Our email, messaging and payment providers process data on our behalf.
Where it is processed
We work from Colombia, so your data is processed there and on the servers of our providers, which may be in the United States or other countries.
How long we keep it
For the life of the claim and up to five years afterwards, unless you ask us to delete it sooner and no legal duty requires us to keep it.
Your rights
You can ask to see, correct or delete your data, or withdraw your authorization, by writing to [email protected]. Depending on where you live, you may also have rights under the GDPR, the UK GDPR, US state privacy laws or Colombia's Law 1581 of 2012, including the right to complain to your data-protection authority.
This website
The flight check runs in your browser. Nothing you type is sent to us until you choose to send it by email or WhatsApp.
Cookies
We use one advertising cookie from Google Ads to see whether a visit that came from one of our ads led to an inquiry. On our Europe and UK pages it is switched on only if you accept it in the notice at the bottom of the page. On the Canada page it is on unless you turn it off in that notice. We use no other tracking.