Canada · Air Passenger Protection Regulations
Flight to, from or within Canada delayed or cancelled? The airline may owe you up to $1,000.
Canadian rules set fixed cash compensation when a delay, cancellation or denied boarding was within the airline's control. They cover every passenger on the flight, and the payment is separate from any refund, voucher or meal.
- Any flight to, from or within Canada, on any airline, Canadian or foreign.
- You have one year from the flight to ask the airline, and it must answer within 30 days.
- One flat fee. We take no share of your compensation.
Flight departed from Europe or the UK? Use the Europe checker. Lost, delayed or damaged bag? Baggage claims.
| Airline | Route | What happened | Owed |
|---|---|---|---|
| Large airline | YYZ → YVR | Arrived 4 h 30 late, crew shortage | $400 |
| Large airline | YUL → LHR | Cancelled, arrived next day | $1,000 |
| Small airline | YYC → YXE | Arrived 7 h late, scheduling | $250 |
| Any airline | YYZ → CUN | Snowstorm closed the airport | Not covered |
Check your flight
Example shown. Change the answers to match your flight.Send us this flight for a free review
The buttons open your email or WhatsApp with these details filled in. If nothing opens, copy the details and email them to [email protected]. We confirm by email whether the flight qualifies before you pay anything.
What you can claim
The amount is fixed by how late you arrived, not by your ticket price
A $200 fare and a $2,000 fare on the same delayed flight are owed the same compensation.
| Arrival delay | Large airline | Small airline | Denied boarding |
|---|---|---|---|
| 3 to 6 hours | $400 | $125 | $900 under 6 hours |
| 6 to 9 hours | $700 | $250 | $1,800 |
| 9 hours or more | $1,000 | $500 | $2,400 |
Amounts are in Canadian dollars, per passenger. A large airline is one that carried two million passengers or more in each of the last two years; that includes Air Canada and WestJet. The delay is measured at your final destination. Cash is owed only when the cause was within the airline's control and was not required for safety.
How it works
You send the flight. We handle the airline.
Check the flight
Answer the questions above and send us the flight number and date. The review is free.
We confirm it qualifies
We look up the flight's real arrival time and the cause, and tell you by email what you are owed.
Pay the flat fee
One payment of $59 per passenger, in Canadian dollars. You keep everything the airline pays.
Sign and send documents
You sign an authorization online and send your booking confirmation or boarding pass and a photo ID.
We file and follow up
We send the claim to the airline, which has 30 days to answer. If it refuses without good reason, we prepare your complaint to the Canadian Transportation Agency. The airline pays you directly.
The airline has 30 days to answer. If it refuses, a complaint to the Canadian Transportation Agency is free but slow: it can take more than two years to be assigned to an officer. We tell you how strong the claim looks before you pay.
Fees
One flat fee. You pay after we confirm your flight qualifies.
Flat fee · pay once
- You keep 100% of the compensation.
- On a $1,000 claim, the fee is under 6% of what you are owed.
- Refunded in full if we find the flight doesn't qualify before we file.
- Includes the complaint to the Canadian Transportation Agency if the airline refuses.
What a share would cost
- Companies that charge a share keep part of every dollar you receive.
- With a flat fee, a family of four owed $4,000 pays $236 in total.
- We add nothing later.
Many flight-claim companies work only on a share of your compensation, commonly 35% or more, plus an extra charge if lawyers get involved. We publish our price up front.
How you pay. By card or PayPal. Once we confirm your flight qualifies, we email you a secure payment request in Canadian dollars. You never type card details into this website.
Usually covered
- Arriving 3 hours or more late at your final destination.
- A cancellation you were told about 14 days or less before departure.
- Being denied boarding because the flight was oversold.
- A missed connection on a single booking that made you 3 hours late.
- Crew shortages, scheduling decisions and routine maintenance.
Usually not covered
- Weather, air-traffic-control instructions, security threats and strikes.
- Unexpected mechanical problems the airline shows were required for safety.
- Delays under 3 hours, and cancellations announced more than 14 days ahead.
- Flights from more than a year ago.
Who handles your claim
A named person, not a call centre
Fair Flight Claim is run by Alberto Bernal Duplat. He reviews each flight personally and signs each claim sent to the airline.
We work remotely from Colombia as your authorized representative before the airline and, where the rules allow it, the passenger-rights bodies. We are a claims-management service. We are not a law firm in Canada, the United States, the United Kingdom or the European Union, and we do not give legal advice or go to court in those places.
Contact
- [email protected]
- +57 323 907 4016
- Replies
- Within 12 hours, Monday to Saturday
- Based in
- Colombia, working online
Questions
What travellers ask first
Do the rules cover foreign airlines and visitors to Canada?
Yes. They apply to every airline on flights to, from and within Canada, and to every passenger on the flight, whatever your nationality.
The airline already gave me a refund, a voucher or a meal. Can I still claim?
Often, yes. Compensation for the inconvenience is separate from a ticket refund and from meals or hotels. If you accepted a voucher as full settlement, tell us and we will check what it says.
How far back can I claim?
You have one year from the day of the delay or cancellation to ask the airline for compensation.
The airline said it was "required for safety". Is that the end?
Not always, but it is the most common reason for refusal and many claims fail on it. Whether it holds depends on what happened to that aircraft that day. We check the flight for free and tell you plainly if the claim looks weak.
Can I do this myself for free?
Yes. You can write to the airline directly and, if it refuses or does not answer in 30 days, complain to the Canadian Transportation Agency at no cost. Our service is for people who would rather not chase the airline themselves.
How long does it take?
The airline has 30 days to answer. If it refuses and the claim goes to the Canadian Transportation Agency, expect a long wait: the Agency says a complaint can take more than two years to be assigned.
What do you need from me?
The flight number and date, your booking confirmation or boarding pass, a photo ID for each passenger, and a signed authorization that lets us act for you.
What if the claim fails?
The fee covers the work of preparing and pursuing the claim. It is refunded only if we find the flight doesn't qualify before we file. We tell you how strong the claim looks before you pay, and no outcome is promised.
Find out in two minutes what your flight is owed
Free review. You pay only after we confirm it qualifies.