Refund policy
Option A (flat fee per passenger, paid in advance)
- Full refund if, after you pay and before we file, we find that the flight does not qualify.
- Full refund if you cancel within 14 days of paying and we have not yet filed the claim with the airline.
- No refund once the claim has been filed, because the service has been carried out. This applies even if the airline refuses to pay.
The flat fee for flights to, from or within Canada and the flat fee for baggage claims follow these same rules.
Option B (25% only if the airline pays)
Nothing is paid in advance, so there is nothing to refund. If the airline pays and later reverses the payment, we return the fee you paid on it.
How to ask
Email [email protected] from the address you used with us. Refunds go back to the original payment method within 10 business days.